SUMMARY

This position entails selling tickets to the public at the Gainbridge Fieldhouse Box Office, being a guest relations ambassador during events, assisting with answering incoming telephone calls from guests and providing outstanding customer service.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Sell tickets at arena box office selling counter and act as guest relations during events.
• Enter appropriate guest information into computer, acquire payment, verify/process credit card charge if applicable and electronically send tickets to guest.
• Provide information to guests regarding various events as requested via phone and/or in person.
• Assist guests with ticket pickup from will call window.
• Assist guests with retrieval of their previously purchased mobile tickets when they are having challenges accessing these tickets on their mobile device.
• Other duties as assigned.

AVAILABILITY REQUIREMENTS:

This position requires event work which means successful candidates must be flexible and willing to work evenings, a minimum of two weekends a month as well as holidays such as Thanksgiving/New Year’s and Easter weekends for example.

Daytime availability between the hours of 10 AM to 5 PM is also a plus for this role.

QUALIFICATION REQUIREMENTS

To perform this job efficiently, an individual needs to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the required duties.

EDUCATION AND/OR EXPERIENCE:

• High school diploma or GED equivalent.
• Ticketing and computer experience preferred.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret maps, instruction sheets, and coupon sheets/grids. Ability to effectively present information and respond clearly to questions from guests. Excellent customer relations skills, being able to handle difficult customer service issues and achieve a positive outcome.

MATHEMATICAL SKILLS:

Knowledge to apply mathematical operations to certain tasks.

REASONING ABILITY:

Ability to define problems, collect data, establish facts and draw conclusions. Ability to interpret directions.

PROBLEM SOLVING REQUIREMENTS:

The successful candidate must have the ability to answer guest questions and address any problems as they arise and to provide a positive, mutually beneficial outcome to resolve the situation.

PHYSICAL AND ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the vital function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

When performing the job functions the employee is regularly required to:

1. Sit
2. Stand
3. Walk
4. Be exposed to loud noises
5. Use 10 key calculator
6. Answer phones
7. Speak, hear and write

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to work in the Box Office.

• The noise level in the office work environment is usually moderate.
• The noise level in Gainbridge Fieldhouse/game environment is usually loud.
• The stress level may become high during certain times of the year.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, gender identity, marital status, disability status, protected veteran status, or any other characteristic protected by law.