Director of Premium Experience

Department: Premium Service
Location: Indianapolis, IN
Employment Type: Full-Time

The Director of Premium Experience is a key leadership position on the Pacers Sports & Entertainment ticket sales and service team. This position will work across the Indiana Pacers, Indiana Fever, and Gainbridge Fieldhouse. They will hire, manage, mentor, and train a premium service team focused on developing relationships and creating experiences that drive customer retention and loyalty among Gainbridge Fieldhouse Suite, Veranda, and Lexus Loft lease clients, as well as Pacers and Fever club season ticket holders. This role will is responsible for the programming of premium spaces and will develop both short- and long-term action plans to continually enhance the premium experience at Gainbridge Fieldhouse.



To perform this job successfully, an individual must perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Language Skills:

Ability to communicate effectively (oral and written) with all types of clients, co-workers, and the general public, as well as in stressful situations and when working under rigid timelines.

Mathematical Skills:

Knowledge to apply mathematical operations to such tasks as analyzing costs and figuring statistics.

Reasoning Ability:

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret directions and technical diagrams.

Problem Solving Requirements:

Employee must make independent decisions pertaining to leading and servicing employees, clients, and prospects.


The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, move heavy objects, use a computer, use a telephone, speak, hear, write, and lift up to 10 pounds.

While performing the duties of this job, the noise level in the office work environment is usually moderate and the noise level in the Fieldhouse / game environment is usually loud. The stress level may become high during certain times of the year.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.