Usher (Part-Time)

Department: Crowd Management
Location: Indianapolis, IN
Employment Type: Part-Time


The Usher serves patrons attending events at Gainbridge Fieldhouse and sets the tone for the quality of service we provide to all guests and is required as an employee of Pacers Sports & Entertainment (PS&E). This position also helps to maintain a fan-friendly environment while ensuring the safety of our guests. This position will achieve these goals by greeting guests, scanning tickets, providing directions, reporting issues, and upholding policies of the company in a helpful and professional manner. We can't wait for you to join "The Team Behind the Team!"



To perform this job optimally, the individual should be able to perform each duty satisfactorily. The requirements listed below represent the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or GED required

Stadium/event crowd management experience preferred


Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret directions and technical diagrams. Employee is expected to maintain an outstanding knowledge of ticketing, seating, event specific procedures, and arena's emergency and evacuation plans and procedures.


Employee must collaborate with various internal and external constituents to solve problems and deliver projects on time with accuracy, integrity and with outstanding customer service.


The physical demands and work environment characteristics described here are representative of those that must be met by an employee to optimally perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, move heavy objects, use a computer, use a 10-key calculator, use a telephone, speak, hear, and write.

While performing the duties of this job, the noise level in the office work environment is usually moderate and the noise level in the Gainbridge Fieldhouse / game environment is usually loud. The stress level may become high during certain times of the year.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.